PAYMENT AND SECURITY
We accept many different methods of payment, all of which are totally safe. You can pay for your order by credit card or debit card.
We accept the following credit cards: VISA, MASTERCARD, AMERICAN EXPRESS and through PayPal.
PayPal is a completely safe online method of payment that permits you to pay for orders by directly accessing your PayPal account. The data concerning your account and any information on your credit card are managed directly by PayPal, which simply provides us with a communication, via e-mail, after the payment is made.
Every order placed on our shop will be shipped with currier.
The shipping price depends on the country you are shipping your order to. The fee is indicated and calculated directly in the shopping bag.
The shipping fee does not change when you buy more than 1 article and taxes and duties are not included.
RETURN AND REFUND
If you are not satisfied with your order, you have 14 days from your delivery date to return an item for a refund.
We recommend that your return is sent back within 7 days of receipt to ensure the parcel arrives at the original location in time.
To return one or more items from your order, please email us at firstname.lastname@example.org with your order number and the reference of the item you wish to return. Our team will contact you to provide all details and a shipping label.
Items should be returned unworn and undamaged and the original packaging included.
We invite you to try on the shoes on a soft surface, in order to avoid any damage to the sole or other parts of the product. Return not available on items on sale.
Once your return has been received and processed, your refund can take up to 10 business days and will be issued via the original payment method, excluding the delivery cost.
Please note, we do not offer refunds for the shipping cost of your order.
Refund not available on items on sale.
ERRELUX SARL provides repair service for all products that are part of the current and the last two collections.
Carryover products are always repairable if spare parts are available in our warehouses.
ERRELUX SARL won’t take care of reparation If:
– The product has been altered and or modified;
– The product is found as non-authentic;
– The product has been modified with non-original components;
– Spare parts or raw materials for reparation are not available anymore.
Cookies are short snippets of text that allow the web server to store the user’s device (computer, tablet, smartphone, etc.) information to be reused during the same visit to the site (session cookies) or later, even after a few days (persistent cookies). Cookies are stored by the browser (program for browsing on the Internet), based on user preferences.
Similar technologies, such as, for example, web beacons, clear GIFs and all forms of local storage introduced with HTML5, can be used to gather information on user behavior and use of services.
Later in this document will refer to cookies and similar technologies all by simply using the word “cookie”.
TYPE OF COOKIES
Cookie ‘technical’ strictly necessary. These cookies are essential for the proper functioning of the site www.francescorusso.fr and are used to manage the login and access to reserved functions of the site. The duration of cookies is strictly limited to the working session (closed the browser are deleted). Their deactivation compromise the use of services accessible by login.
Cookie analysis and performance. Cookies are used to collect and analyze traffic and use the site anonymously. These cookies, even without identifying the user, allow, for example, to detect if the same user returns to connect at different times. They also allow you to monitor the system and improve its performance and usability. The deactivation of these cookies can be executed without any loss of functionality.
THIRD PARTY COOKIES
Visiting a website you may receive cookies from the site is visited (“owners”), both from websites maintained by other organizations (“third parties”). An example is the presence of “social plugin” for some tools of Google (Recaptcha, YouTube and GoogleMaps). It is part of the page you visited, directly generated by these sites and integrated into site page host.
The presence of these plugins involves the transmission of cookies to and from all sites operated by these “third party”. The management of the information collected by “third parties” shall be governed by the relevant information which please refer. For further convenience and transparency, are reported below the addresses of web pages containing information on how to manage cookies “third party”:
– Google+ and other Google tools (informative):
– Google+ and other Google tools (configuration):
The site www.francescorusso.fr also includes certain components transmitted by Google Analytics, a web traffic analysis service provided by Google Inc. (“Google”). Again it comes to third-party cookies collected and managed anonymously to monitor and improve the performance of the host site (performance cookie).
Google Analytics uses “performance cookie” to collect and analyze information on the behavior of use www.francescorusso.fr (including your IP address). It processes such information to operators of ERRELUX SARL can have idea of using their websites and improve the same depending on the needs of users. This site does not use (and do not allow third parties to use) the analysis tool of Google to track or collect personally identifiable information.
For more information, please refer to the link below:
– You can selectively disable the action of installing Google Analytics on your browser component “opt-out” provided by Google. For more details on how to disable Google Analytics, please refer to the link below:
DURATION OF COOKIES
Some cookies (session cookies) remain active only until you close the browser or the execution of the command logout.
Other cookies “survive” after the browser is closed and are also available in future visits.
These cookies are known as persistent and their duration is set by the server at the time of their creation. In some cases there is fixed a deadline, in other cases the duration is unlimited.
The site www.francescorusso.fr does not use persistent cookies, except for storing your consent to use the same cookie (expressed closing the banner of the information soon) and to store the language preferences. These cookies has a term, respectIvely of one year, one year and one month.
Browsing the pages of the site www.francescorusso.fr , you can interact with sites operated by third parties that can create or modify persistent cookies and profiling.
The user can decide whether to accept cookies, using the settings on your browser. Warning: Disabling all or part of the technical cookies can compromise the use of the functionality of the site reserved for registered users. On the contrary, the usability of public content is also possible to completely disabling cookies.
Disabling cookies “third party” does not prejudge in any way the navigability.
The setting can be defined specifically for different websites and web applications.
Furthermore the best browsers allow you to define different settings for cookies “owners” and those of “third parties”. For more details, please refer to the link below:
Internet Explorer: http://windows.microsoft.com/it-it/internet-explorer/delete-manage-cookies#ie=ie-8
This privacy statement (“Privacy Statement”) applies to the treatment of personally identifiable information submitted by, or otherwise obtained from, you in connection with the associated application (“Application”). The Application is provided by ERRELUX SARL (and may be provided by ERRELUX SARL on behalf of a ERRELUX SARL licensor or partner (“Application Partner”). By using or otherwise accessing the Application, you acknowledge that you accept the practices and policies outlined in this Privacy Statement.
WHAT PERSONAL INFORMATION DOES ERRELUX SARL COLLECT?
We collect the following types of information from our users: Personal Information You Provide to Us: We may receive and store any information you submit to the Application (or otherwise authorize us to obtain such as, from (for example) your Facebook account). The types of personal information collected may include your full name, email address, gender, IP address, browser information, username, demographic information, and any other information necessary for us to provide the Application services.
Personal Information Collected Automatically:
We receive and store certain types of usage related information whenever you interact with Application. For example, ERRELUX SARL may automatically receive and record information regarding your computer’s IP address, browser information, Facebook user ID, Facebook Page fan status, and URLs accessed. Such information may be shared in aggregate (non-personally identifiable) form with our partners.
HOW DOES ERRELUX SARL USE THE INFORMATION IT COLLECTS?
ERRELUX SARL uses the information described in this Privacy Statement (i) internally, to analyze, develop and improve its products and services, and (ii) as set forth below in the “Will ERRELUX SARL Share any of the personal information it Collects” section below.
APPLICATION PARTNER TREATMENT OF PERSONAL INFORMATION
WILL ERRELUX SARL SHARE ANY OF THE PERSONAL INFORMATION IT RECEIVES?
Personal information about our users is an integral part of our business. We neither rent nor sell your personal information to anyone (with the exception of sharing your information with an applicable Application Partner see the “Application Partner Treatment” section above). We share your personal information only as described below.
Application Partners: We will share your personal information with an applicable Application Partner (see the “Application Partner Treatment” section above).
Agents:We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, ERRELUX SARL’s agents do not have any right to use personal information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of personal information for the above purposes. Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if ERRELUX SARL, or substantially all of its assets were acquired, or in the unlikely event that ERRELUX SARL goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party.
You acknowledge that such transfers may occur, and that any acquirer of ERRELUX SARL may continue to use your personal information as set forth in this policy.
Protection of ERRELUX SARL and Others: We may release personal information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of ERRELUX SARL, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent: Except as set forth above, you will be notified when your personal information may be shared with third parties, and will be able to prevent the sharing of this information.
CONDITIONS OF USE
THIRD PARTY APPLICATIONS/WEBSITES
The Application may permit you to link to other applications or websites. Such third party applications/websites are not under ERRELUX SARL’s control, and such links do not constitute an endorsement by ERRELUX SARL of those other applications/websites or the services offered through them. The privacy and security practices of such third party application/websites linked to the Application are not covered by this Privacy Statement, and ERRELUX SARL is not responsible for the privacy or security practices or the content of such websites.
WHAT PERSONAL INFORMATION CAN I ACCESS?
ERRELUX SARL allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information. This list may change in the event the Application changes.
– Account and user profile information – User e-mail address, if applicable – Facebook profile information, if applicable – User preferences – Application specific data
CAN CHILDREN USE THE APPLICATION?
Our site and the services available through ERRELUX SARL are not intended for children under the age of 13. ERRELUX SARL does not knowingly or specifically collect information about children under the age of 13 and believes that children of any age should get their parents’ consent before giving out any personal information. We encourage you to participate in your child’s web experience.
CHANGES TO THIS PRIVACY STATEMENT
ERRELUX SARL may amend this Privacy Statement from time to time. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used. If we make changes in the way we use personal information, we will notify you by posting an announcement on our Site or sending you an email. Users are bound by any changes to the Privacy Statement when he or she uses or otherwise accesses the Application after such changes have been first posted.
QUESTIONS OR CONCERNS
If you have any questions or concerns regarding privacy on our Website, please send us a detailed message at INFO@FRANCESCORUSSO.FR
We will make every effort to resolve your concerns.
Effective Date: 25.02.2021